A mobile platform designed for CanSkate and PowerSkate participants to track progress, receive coaching feedback, and manage training schedules.
I was responsible for designing the end-to-end user experience across the platform, including:
I collaborated closely with product managers, business stakeholders, and engineering teams to translate operational requirements into an intuitive digital experience.
The organization relied on manual and semi-digital processes to manage investment operations, which resulted in inefficiencies and operational complexity. And the Key Issues:"
Operations teams needed a centralized system capable of supporting complex financial processes while maintaining operational accuracy and regulatory compliance.
Support multi-step operational processes such as receipt approvals, securities allocation, and transaction management.
Operations teams, financial managers, and administrators require different capabilities within the same platform.
Present large volumes of financial data including portfolios, securities, and transactions clearly and efficiently.
Financial workflows must minimize user errors because mistakes can have significant financial implications.
Understanding operational challenges and defining core problem areas.
Design workflows around the needs of operations teams and financial managers.
Break complex financial operations into structured task flows.
Organize modules to support efficient navigation and task completion.
Refine interaction models through stakeholder feedback and usability discussions.
Simplify complex financial workflows through structured task flows.
Ensure financial information is presented clearly and accurately.
Provide visibility into approvals, transactions, and portfolio activities.